Whistle-blower Program

Warid Telecom has created a “Whistleblower program”, for all of our stakeholders, to voluntarily provide information relating to fraud or illegality involving the Company. This Whistle-blower program stands for “making a disclosure to safeguard common interest”. It serves to create an atmosphere of openness and trust and to maintain a safe and effective environment for our business partners. A Whistle-blower may be any employee, distributor, franchisee, vendor, banker, etc.

Features of the Program:

1. To provide an opportunity for confidential or anonymous submission of complaints to the Company on any concern regarding questionable practices or fraudulent activities.
2. To report any misconduct or concern about an employee’s actions which are considered to be questionable, misleading or fraudulent, without regard to the position of the person(s) responsible for the complaint or concern.
3. All reports are expected to be made in good faith. The information is required to be factual rather than speculative and may be presented along with supporting evidence/proof, including, name(s), dates, places, events, person’s perception of why he/she suspects the fraud, illegality or other wrongdoing.
4. The confidentiality of the whistleblower’s identity, the nature of the report, and the suspected/alleged person’s identity shall be strictly maintained to the extent that it is lawful and the investigative process allows.

All complaints are to be reported to Whistleblower@waridtel.com or mailed to the Head of ARG at Warid Telecom corporate office address:

Warid Telecom (Pvt) Ltd.
Head Office 9th Floor, EFU House
Jail Road
Lahore

Whistle-blower program is not intended to cater to the subscriber-related complaints as the same are to be reported at customerservice@waridtel.com